SHIPPING
Please allow 2-3 business days to process and dispatch your order.
Larger quantity orders may take a little longer as our products are handcrafted in small batches and individually passes quality control. We will keep you informed if any delays.
We offer these shipping methods:
Domestic Orders
- FREE Standard Shipping for all orders over $100 AUD
- FREE Express shipping for all orders over $180 AUD
- Domestic Standard Shipping: $10 AUD
- Domestic Express - $25 AUD
- Pick Up - FREE pick up for Hills district region NSW.
International Orders - We only ship to New Zealand, Asia Pacific, US, Canada, UK & Europe.
- International Standard Shipping: $30 AUD
- International Express Shipping: $50 AUD
*Additional shipping fee may occur depending on region and bulk orders.
RETURNS
Damaged Returns
- All our products are carefully inspected and packaged to ensure safe delivery of products. If you've received an item which has been damaged during delivery, please inform us immediately with a photo of the damaged item and we will work with you for a replacement or a refund.
Change of Mind Returns
- To be eligible for a return, your candle or diffuser must be in the same condition that you received it - unused, in its original packaging and dispatched within 7 days upon arrival.
- Shipping costs for returns will be at customers' own expense - the cost of shipping will be discounted from the refund total.
- Please provide proof or purchase when requesting a return. Items that are sent back to us without approved request will not be accepted.
- We do not accept returns on sale items.
To start a return or have any questions, please contact us at scentbakery.au@gmail.com